Refund Policy

At Surff Club Store, we hope you love every item you purchase. However, if something isn’t quite right, we’ll do our best to make it right and ensure your satisfaction.

Returns

Our return policy lasts 30 days from the date your order is delivered.
If more than 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Customers are responsible for covering the shipping costs to return items.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email notification confirming that we have received your item.
We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at support@surffclubstore.com.

Sale Items

Only regular-priced items may be refunded.
Unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only replace items that are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@surffclubstore.com for assistance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping Returns

To return your product, please contact us at support@surffclubstore.com for return instructions.

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Country/Region